Customer Satisfaction in Hotel Industry Ppt

PRASHAT YADAV MUNDIRIKA KUMAR 2. Customer satisfaction of Tim Hortons in the last year in Canada 2016 Share of consumers who visit cafés at least monthly in Canada 2015 by type Number of cafes in Guangzhou China 2016.

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CRM is the development and maintenance of mutually beneficial long-term relationships with strategically significant customers 3.

. Ppt of crm 1. CRM is concerned with the creation development and enhancement of individualised customer relationships with carefully targeted customers and customer groups.

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